FAQ
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1. Where is the brand from?
From La Rioja (Spain).
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2. Where are the shoes made?
In Spain
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3. Where is the leather from?
Leather come from Spain and Italy.
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4. Are the leathers chrome free?
No, leathers contain a very low percentage of chrome 3, acording to EU legislation.
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5. is the dyeing vegetal?
After testing vegetal dyes and discovering the high proportion of water needed for making them, we are currently using semiveg dying.
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6. Are the shoes reciclable?
It does not exist a 100% reciclable shoe, but El Naturalista uses 100% recycleble soles, insoles, inlinings and carton boxes.
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7. What are the insoles made of and where?
El Naturalista have a wide range of insoles of its own, according to the technical characteristics of the shoe: microfiber with carbón active or natural leather (calfskin or pig hyde).
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8. Are natural leather insoles better tan synthetical ones?
Not necessarily; every type has different characteristics making them suitable for different tasks. For example El Naturalista microfiber insoles are more absorbent, have thermoregulation advantages and are antibacterial.
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9. Are the insoles removable?
Yes, they are.
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10. Is it possible to wash the insoles?
Anatomic insoles, stonetheraphy insoles and model 1 from removable insoles can be washed by hand. Model 2 (removable insoles) can be washed in washing machine. Model 3, made of natural leather, cannot be washed.
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11. Are chemical agressive chemical used in the shoe production process?
No, they are not. All adhesives used by the brand are water based.
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12. Are the leathers water proof?
No, leathers are water resistant, not water proof. Only Sympatex styles are water proof.
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13. Are the shoes wáter proof?
DIt depends on the style and/or line. Sympatex styles construction makes the shoes water proof. Other are not, even if leather is water resistant.
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14. How should I transmit a complain?
- 1. Verify the complain.
- 2. Call to Life Concept commercial office, where we will take notice of the complain.
- 3. Life Concept office will give you a retour number.
- 4. Send the pair to Life Concept, according to instructions given by the commercial office.
- 5. Quality department will accept or reject the complain; proceeding to devolution, reparation, change or credit the pair.
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15. If repairs is needed, how long does it takes?
10 days maximum from the day the damaged shoes arrived to factory.