Returns

El Naturalista recommends that buyers consult and check the size chart (point 4 above) before making their purchase. The model must be chosen with care because you can only change the size and colour, provided stocks exist. El Naturalista will NOT accept returns for reasons other than demonstrable and substantiated manufacturing defects. The delivery costs of returns on insufficient grounds ("I don't like them" etc.) are ALWAYS charged to the client and will never be covered by El Naturalista.

To exchange or return an article:

  • The product must not have been used.
  • It must be sent in the same conditions as it was received, with the original box and all tickets, to the following address:


LIFE CONCEPT

(EL NATURALISTA)
POLÍGONO MORETA, S/N
26570 QUEL (LA RIOJA)
SPAIN

  • It is indispensable to contact the Client Service Department of the On-line Shop.

eshop@elnaturalista.com
Telf: +34 902 106 812 (National calls)
Telf: +34 941 403 393 (International calls)