- Payment methods
- Types of shipment and cost
Our e-Shop accepts the following payment methods:
Credit card. This process will be completed using a secure payment platform. El Naturalista will not save your credit card details. When you enter them in our page, they are sent directly to the bank that performs our transactions (BBVA), thus guaranteeing the highest level of security and confidentiality.
If you have problems paying with your credit or debit card it may be because it is not accepted by our payment gateway. If this happens, do not hesitate to pay using PayPal. It is very convenient and secure and you do not need to register or create a PayPal account to pay.
If you wish to pay using PayPal without registering and you do not have an account, follow these steps:
- Select PayPal as the payment option.
- Once in PayPal click on Don't have a PayPal account? and make the payment conveniently and without registering with the platform.
PayPal. PayPal is an international payment platform that enables you to make your payments conveniently and very securely. You can pay using this platform regardless of whether you have registered.
- If you are registered, enter your username and password and you will be able to make your payment quickly.
- If you are not registered, select PayPal as the payment option. Once in PayPal click on Don't have a PayPal account? and make the payment conveniently and without registering with the platform.
Cash on delivery (C.O.D.). This consists of paying for your online purchase through the person who delivers the item to your home (the driver), generally in cash (notes and coins).
Only available inside the European Union. The maximum order amount for this option is 750 €.
This payment method has a supplement of €7.
Types of shipment and cost
At El Naturalista we have ways to get your footwear to you.
On one hand, the traditional postal system that we have been using for years.
Recently we have incorporated a new shipping system called KIALA. It is a more convenient, cheaper system that allows us to send your order to an establishment near your home, with longer opening hours and with the knowledge there will always be someone there to receive it.
The Kiala shipping system is only available for the UK, Netherlands, France and Germany.
For sending via Kiala there is a maximum of 4 products in the order.
|1 pair||2 pairs||More than 3 pairs|
|UPS Access Point (UK, Netherlands, France and Germany, USA, Canada)||7 €||7 €||10 €|
|UPS||10 €||15 €||20 €|
|Spain||Spain (Canarias) / EU||Rest of the world|
|1 pair||7 €||10 €||15 €|
|2 pairs||10 €||15 €||20 €|
|More than 3 pairs||10 €||20 €||25 €|
Delivery costs vary according to the number of pairs and the country of destination. Transport prices are subject to revision at any time.
We would like to remind customers from countries outside the European Union that local taxes and import duties are the responsibility of the client and are NOT included in the purchase price.
The following table shows import duties for some countries outside the European Union:
|Canada||from 11% to 18%|
|Spain (Canarias)||IGIC 7%|
|Japan||between 21,6% and 30%|
|Norway||arancel 0%, VAT (IVA) Norway: 25 %|
|New Zealand||17% (except children's sizes from 0 to 9.5 which pay 0%)|
|Switzerland||Customs duty 0%, VAT (IVA) Switzerland: 7,6%|
|Taiwan||7,5%, (except footwear covering the ankle with rubber sole and leather upper which pays 5%)|
|USA||from 5% to 10%|